Having problems with your Canon EOS Rebel XSi Digital Camera ?

Hi, I can not tranfer images from camera to computer using a usb cord. I tried 2 different cords and 4 different computers. I do not have a card reader, so please don't ask me to go purchase a card reader as a solution.


Answers :

Emily,

We need to rule some things out. Do the USB cables you're trying to use work on other "known to be good" devices? Do not reuse any cable(s) that doesn't work, even if new. Once you have a cable that has been proven to work, try connecting the camera to the USB port on the computer again. Make sure the camera power is OFF while connecting to the computer. Only after connecting should you turn camera power ON again. You can review the whole process starting on page 147 of the manual.

If it doesn't work, it is possible that the ports you're trying to use is either 1) defective or 2) overloaded. Try connecting to a different USB port on one of the computers. If you don't have another USB port, or if it still doesn't work as expected, remove all the devices connected to the USB ports that are not needed to operate the computer. This will lower the amount of power the computer needs to supply to USB devices (some - but not all - computers will flash a message on the screen if there's too many devices connected). Reconnect the powered off camera and try again after turning back on..

If you're still having a problem, suspicion turns to the camera's USB port. Resolving a problem within the camera will likely be the most expensive fix. It took considerable restraint, but I didn't even mention the other solution ;-)

I hope this helps & good luck! Please rate my reply - thanks.
I just experienced this problem and went round in circles for a few hours before stumbling on the solution. My camera, a Sony Cybershot, has 4 USB Connect modes in the Setup menu: PictBridge, PTP, Mass Storage, and Auto. The only mode that would work to bring up the Camera Wizard screen on an XP computer was PTP. Once I changed the setting from Auto to PTP, the camera was recognized and able to connect to the computer. Somehow this setting had got changed to Auto or Mass Storage and that evidently causes a problem such that XP does not recognize the camera.
Repair Help & Product Troubleshooting for Canon EOS Rebel XSi Digital Camera

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