Having problems with your Canon PowerShot A710 IS Digital Camera ?
My canon powershot A710is digital camera is not starting but showing a message 'lens error restart camera'. what is the solution?
This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include "E18 lens error", or "lens error, restart camera". Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in "no heat" setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
Tips for a great answer:- Provide details, support with references or personal experience .
- If you need clarification, ask it in the comment box .
- It's 100% free, no registration required.
Suggested Questions/Answers :
My canon powershot A710is digital camera is not starting but showing a message 'lens error restart camera'. what is the solution?
Fixing a Lens Error on a Digital Camera\012\012This has to be THE most common failure mode for a digi ... Canon PowerShot A710 IS Digital Camera
Lens error my camera model is canon powershot SD770 is digital elph i dropped my camera and a message is displayed as lens error i tried to restart my camera and again the message is displayed as lens error please give me a solution sir please
I've had similar problems with various versions of this camera. Here's \015\012the fix, if all else fails. These are step-by-step instructions to take \015\012apart and fix the camera's lens error. \015\012http://johnsmouth.wordpress.com/2010/12/01/l ... Canon PowerShot SD770 IS / IXUS 85 Digital Camera
Canon Powershot SD600 (elph) won't start. Error code "lens error, restart camera". Restart does not clear message. Removal battery does not help. Lens cover can be openned manually. Is there a way to "reset" this camera? Thanks.
Hi\015\012 What you are seeing is a generic stuck lens error message:\015\012\015\012Your\015\012lens needs to be cleaned, repaired or replaced. There are online places that will do it for a\015\012decent price and there are o ... Digital Cameras
Lens error i dropped the camera and it comes as lens error i tried to restart the camera but again it shows a message lens error i am really upset please give me a solution
Ur lens strip is broken change it or call me 9890274954 ... Canon PowerShot S410 / IXUS 430 Digital Camera
The lens will not retract. A message says "lens error, restart camera," but the camera will not restart. The camera is a Canon PowerShot S3 IS. I can hear a "whirring" or motor noise when I try to start it, but the lens will not retract and it will not take photos or allow you to review photos. Batteries are just fine. I imagine it's the gears, but I wish I could have it repaired for not a lot of money.
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Canon PowerShot S2 IS Digital Camera
Lens error, restart camera This happens on my Powershot A470; when I restart the camera the same thing keeps showing up I have searched for solutions and one solution was hit a reset button--never found one. Another solution sent me to a website with no help. Help!!
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Canon PowerShot A470 Digital Camera
My canon powershot a590 camera lens is stuck. When I attempt to start my camera I get a message saying Lens Error Restart Camera then the camera immediately powers off.
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Canon PowerShot S2 IS Digital Camera
Canon sx200 is, lens error restart camera, after taking some pics I wanted to delete them, so after deleting one picture I've got black screen and the message "lens error restart camera" and the camera turn off by itself. And there is no way to operate the camera after restart because it's showing me the same message as above mentioned.
HelloThank you for using FixYa for your problemAlways check the batteries first but if is it still giving the same fault, your camera is faulty. It should be taken to an authorized repair centre for a repair ... Canon Digital Cameras
On my powerShot SD 800 IS-Lens won't extend and retract properly-Seems to stick-Then camera screen gives me the message "lens error" Restart camera" which does not fix the problem..The last four or five pictures I took immediately before this started were very blurry..Please advise!!
Try starting the camera in > playback or picture view mode,and then go into photo mode extend and retract the lens (zoom) return to picture viewing mode and press the power button to turn the camoff.In the future use the > button to ... Digital Cameras
The camera just started to show a blurry image when trying to take a photo. It made a whirring sound when switched on and off. Now it's giving a "lens error: restart camera" error. Is there a solution to this?
HelloThe problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the \015\012probability is t ... Canon PowerShot SD750 / IXUS 75 Digital Camera
Powershotsd1000 problem I own the powershot sd1000 the camera when turn on has the lens stuck out and the the the display show lens error restart camera. Please let me know if you have any solutions I recharged the battery and it still does the same thing. here is my e mail [email protected] thanks
Hello!!\015\012\015\012\015\012\015\012Firstly switch off the camera\015\012\015\012press and hold the ok button and turn the camera on and off\015\012for few times\015\012\015\012whilst keeping this button depressed ... Canon PowerShot SD1000 Digital Camera
Error showing while Restart of the camera: error message shown: Lens error Will shut down automatically Restart camera
See http://www.fixya.com/support/r13011856-lens_error ... Digital Cameras
Lens error, restart the camera. How to retart. The zoom lens projected is not getting back again When the camera was on, the zoom lens cameout and got struct and not going inside. we get a instruction as ''lens error, re start the camera'' W e dont know how to restart and tried but failed. we need solution. We are unable to use the camera.
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or ... Digital Cameras
Error in start of the camera:Error message-- Lens Error Will shut down automatically Restart camera
See Lens Error ... Canon PowerShot Digital Cameras
My wife dropped her Canon Powershot SD750 and we thought everything was OK. Then moments later when we tried to use it, the lens came out and then locked up and the screen showed 'lens error restart camera'. Since then, after numerous attempts to get camera to work, the camera still shows 'lens error' and the lens is always out and locked. Could you help?
HelloThank you for using FIXYA!!!This\012 is a suggestion. If you do not feel comfortable trying it, you will need to ... Canon PowerShot SD750 / IXUS 75 Digital Camera
Hi,Have got got a canon(powershot a710 is) whenever i turn on the camera i get a few beep noises and the screen remain black with the message'lens error,restart the camera'....and it then turns off.....I have not dropped it down.hoping someone would help me out with a solution. Cheers, Sanjana
The lens is jammed. Usually dust or grit gets in the mechanism and causes it to stick. Could try blowing down the side of the lens but it will probably need taking apart and cleaning. It is not an easy job to do but it might be worth trying as it wou ... Canon PowerShot A710 IS Digital Camera
Lens error, restart camera is the error message I get when trying to turn on the camera. The lens will not fully extend and just starts to wiggle back and forth then I get the error message when the screeen gos black. help!
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. O ... Canon PowerShot S3 IS Digital Camera
My lens is stuck open and all the way out after zooming on a cold evening. The camera turns on, lights up showing G( window and then beeps and goes dark saying 'lens error, restart camera' at
If any amount of moisture has entered the camera this will not be a user fix, it will require service. ... Canon PowerShot G9 Digital Camera
I took my camera to the beach, took a picture and put it back in my bag. I then took the camera back out to take another picture the lens extended but then it went back in again it went to go back out but stopped and a loud beeping noise started and a message saying lens error restart camera. I don't know how to restart the camera and if that means turning it of then on it still doesn't work. What can I do now?
If your camera went into "standby" mode, the lens retracted and you may have thought it was off. You put it into the bag and slight pressure on a button reactivated it and the lens tried to come out but may have been prevented by something in the bag ... Canon PowerShot A480 Digital Camera
I have a camera canon powershot and the lens was out of the camera while it was off. Now when i try to power on the camera the message error: "lens error. restart the camera".
You have a mechanical jam in the lens gear chain. It happens often when lens is extended, the camera may have slight impact or pressure on the lens, it damages the plastic gear chain and jams. You can try with very light force, jiggle the lens while ... Canon PowerShot SD750 / IXUS 75 Digital Camera
I have only had my Canon PowerShot SD1400 IS Digital camera since December and all of a sudden whenever I try to turn it on, the lens does not open or move out and I receive an error message saying "Lens Error, Will shut down automatically, Restart camera." I have never dropped this camera and am concerned that it is not fixable. Please help!
It always comes because there is something loose inside the lens, such as a screw.\015\012These articles maybe helpful for you: ... Canon PowerShot SD1400 IS IXUS 130 Digital Camera
I have a powershot a470 that I bought in May 2008. My lens will no longer go in or out and gives me a lens error, restart camera message on bottom of screen and beeps a few times before shutting off by itself. I can no longer take pictures and have replaced the batteries. The camera will not restart at all. I have always taken care of my camera and dont want to buy another. Please help. Thank you.
This is a lense drive problem. \015\012And may require the WHAP method to correct :D\015\012\015\012The tolerances between the motorized lense and the camera body are so tight, that any graing of sand, lind, and even hair can cause ... Canon PowerShot A470 Digital Camera
Camera error hp photosmart 935 digital camera shows this error: stderr error 19 zoomzebu cpp rev 43 line 919 The lens does not zoom, the camera does nothing. I get the same. error 19 message on my camera. The solution given of pushing the middle button to right of screen while pushing the okay and V button.... I don't know what the V button is. I tried several different buttons with no luck.
Your lens is not communicating properly .It is stuck it is due to mechanically problem you are having this error. ... HP Photosmart 935 Digital Camera
Lens problems I am deployed and I sent my camera to my wife and she has managed to brake it, I was hoping to get some help on this problem: When off, the camera lens is in the position as if it were being used. When turning the Canon Camera Powershot A530 on, the Canon logo screen comes on as it should. Following the blue logo screen is 2-3 rapid beeps made by the camera and a black screen is shown with the words, "Lens error, restart camera". Immediately after showing this screen for five
Try opening your camera, check the lens gear if its teeth are\015\012complete. If so, check if something stucks on it. Its much better to\015\012bring your camera to an authorized service center to re timing your\015\012lens track... ^_^ ... Canon PowerShot A530 Digital Camera
Lens Error I purchased a Nikon P90 a month ago; and it was working just fine. A couple of days ago during a photo shoot (after taking 190+ photos without any trouble), the camera went crazy.. It shows a lens error when turned on; asks to 'remove the lens cap' even if it is already removed. The lens starts to zoom out & in for a couple of times; then this error message comes up and just hangs. Tried removing the card, battery and even tried re-charging the cell. I purchased it from UK, and I'm n
This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html ... Nikon COOLPIX P90 Digital Camera