Having problems with your Sanyo Digital Cameras ?

VPC-S1414P 14MP Sanyo Digital Camera . Will not turn on or off. Changed batteries. Camera stopped responding while in use. Lens is stuck in "out" position



Answers :

Hi.

The lens are probably stuck out because of a defective ring in the lens assembly. There are tricks to help lens back in (e.g. see Lens not retracting or Lens Error). Do not try the trick proposed in the articles.

Trying to fix the problem by yourself you risk to invalidate the warranty. My advice is to call Sanyo or to go to a Sanyo authorized reseller. DO NOT attempt repairing the problem by yourself before contacting support.

The fact that camera has not been exposed to any impact, sand or liquid damage should warrant you full repair cover. Repair will be carried by the manufacturer or by a local authorized technician.

I hope that you will understand that experts are not responsible for your situation. We do our best to help the users. Sanyo products deliver good performance and quality. I am sorry about the unlucky occurrence.

If you have any query about your payment to Fixya, please write to [email protected] , post a cc message to [email protected] . All requests will be dealt with in two working days.

The feedback given to the experts does not affect in any way your rights and your customer status.

Best regards.

Ginko
Expert Moderator @ Fixya.
If your camera is not turning on there might be a problem with your batteries. The batteries could have a number of issues.
\015\012Batteries are dead.Batteries are inserted in the wrong directions.Batteries are missing
\015\012The LCD screen could be malfunctioning causing it to appear that the camera is not turning on.
\015\012Camera lens malfunction ,there is a mechanical failure in mechanism that extends the camera lens. The cameras lens can have misaligned gears or the gears may be obstructed by debris.The whole lens mechanism can be replaced. However, in order to get to the lens mechanism, the logic board must be removed, which requires 17 desolders. The logic board will then need to be put back in place, requiring 17 re-solders. Unless you feel extremely confident with your soldering capabilities, you will more than likely damage the the camera more severly trying to attempt this.
Repair Help & Product Troubleshooting for Sanyo Digital Cameras

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VPC-S1414P 14MP Sanyo Digital Camera . Will not turn on or off. Changed batteries. Camera stopped responding while in use. Lens is stuck in "out" position


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